Melbourne Bowel Ultrasound

Melbourne Bowel Ultrasound is committed to protecting the privacy and confidentiality of personal and health
information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Melbourne Bowel Ultrasound is a specialist diagnostic medical practice providing bowel ultrasound services.
If you have any questions or concerns about privacy, or wish to access or correct your personal information,
please contact us using the details provided on our website.

2. Information we collect

Information collected via referrals

Most personal and health information we collect is provided by referring medical practitioners, including
through our secure online referral form.
This may include:
• Patient name, date of birth, and contact details
• Clinical information relevant to the referral
• Medicare or billing information (where applicable)
• Referrer details (name, practice, provider number)

Information provided directly by patients

In some circumstances, patients may also provide personal or health information directly to us, such as
through patient registration forms, appointment correspondence, or administrative communications.

Other information

We may also collect information through:
• Appointment scheduling and correspondence
• Telephone or email communication
• Practice management and diagnostic reporting systems
Our website does not use tracking, advertising, or analytics tools that collect personal information.

3. How we collect information

We collect information through:
• Secure online referral forms submitted by healthcare providers
• Patient registration forms
• Email, telephone, or written correspondence
• Clinical and administrative systems used in the course of providing medical services

4. Purpose of collection

We collect, use, and hold personal and health information for purposes including:
• Receiving and processing medical referrals
• Providing diagnostic ultrasound services
• Communicating results to referring clinicians
• Practice administration and quality assurance
• Billing, Medicare claims, and regulatory compliance
• Meeting legal and professional obligations

5. Consent

By submitting a referral, referring practitioners confirm that they have obtained the patient’s consent for their
personal and health information to be shared with Melbourne Bowel Ultrasound for diagnostic assessment
and care.
Where patients provide information directly to us, this is taken as consent for the use of that information for
the purposes outlined in this Privacy Policy.

6. Disclosure of information

We may disclose personal and health information where necessary to:
• Referring doctors and other treating healthcare providers
• Hospitals or allied health professionals involved in patient care
• Medicare and government bodies as required by law
• Service providers who support our clinical and administrative systems
We do not sell or rent personal information.

7. Data security and storage

We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access,
or disclosure. These measures include:
• Secure electronic systems
• Access controls and password protection
• Confidentiality obligations for staff and contractors
Information is retained only for as long as required by law and professional standards.

8. Overseas disclosure

Where possible, personal information is stored within Australia. If information is stored or processed overseas
through secure clinical or IT systems, we take reasonable steps to ensure that such providers comply with
Australian privacy standards.

9. Access and correction

Individuals may request access to, or correction of, their personal information by contacting us. We will
respond within a reasonable timeframe and in accordance with legal requirements.

10. Privacy complaints

If you have a concern about how we have handled personal information, please contact us directly. We will
investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian
Information Commissioner (OAIC).

11. Updates to this policy

This Privacy Policy may be updated from time to time. The current version will always be available on our
website.

Last updated: 09/01/26